Customer Contact Advisor £21,332 – £24,190 p.a. (Up to August 2023)
The Council is committed to modern and effective customer services that meet at least 80% of our customer’s needs. To achieve this the Contact Centre Service handles all customer contact channels and offers an excellent first point of contact for our customers.
Key to the success of the Contact Centre service is highly trained motivated staff, who are keen to go the extra mile for customers. Being part of a truly multi-channel customer contact service presents big opportunities to radically improve the way we deliver our services.
We are looking to recruit a highly motivated and skilled advisor to deliver a wide range of services to our customers.
Are you passionate about helping people? Are you a positive person who enjoys interacting and building relationships? Are you able to think creatively and independently? If so, we would like to hear from you.
To deliver the best service we need the best people. We are not looking for competent, we are looking for exceptional. Staff will be expected to consistently meet the highest of standards, displaying an enthusiastic and positive demeanor at all times. You will work in a fast-paced, high pressure environment and be expected to deliver a first-class service first time, every time. We can offer hybrid working arrangements to the successful candidate.
For further information or an informal discussion please contact Frances Scrutton on 01277 312500 or email firstname.lastname@example.org .
Brentwood Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.