Senior Support Officer
  • Employer: Hertfordshire County Council
  • Reference: HCC20940
  • Published: Thu 22/09/2022, 13:52 PM
  • Closing on: Sun 02/10/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £21,695 with the opportunity to progress to a maximum of £24,920 (pro rata for part-time)
  • DBS Check: Yes
  • Location: Countywide, Hertfordshire

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More about this employer

Senior Support Officer

Job Duties:

Step2Skills is part of Hertfordshire County Council.  With over 60 members of staff and close connections with a variety of partners from the private, public and voluntary sectors across Hertfordshire, we provide a wide variety of learning opportunities and employment support for adults.

Our education offer consists of qualification and community learning courses, delivered by both our inhouse team of teachers and our delivery partners.  Our employment support services are provided on a one-to-one basis to Hertfordshire residents, with the support tailored to meet  the needs of each individual and their personal circumstances.

Step2Skills have been allocated over £5 million for 3 years to deliver interventions and learning opportunities to improve the number/maths skills of Hertfordshire residents, under the government’s Multiply programme: Multiply: funding available to improve adult numeracy skills - GOV.UK (www.gov.uk).

We need to increase the resources within our service for this exciting opportunity. One of the roles we are currently recruiting for is for a highly motivated and well-organised Senior Support Officer to join our Step2Skills service.

This role provides an opportunity for someone with the right skills and experience to work in the Step2Skills Customer and Support Team, managing the central support for enquiries into the service, managing processes and driving forward improvements.

The jobholder will work with a variety of different Step2Skills service. They will need to be able to work in a busy environment whilst managing their own workload and juggling the needs of the service.  The ability to communicate with internal staff and external customers, in order to interpret their requirements, will be critical.

The jobholder will need a high degree of proficiency in delivering excellent customer service; undertaking a variety of administrative tasks; managing staff and will have good experience of using Microsoft Office and databases/systems.


Closing Date: 2nd October
Interview Date: 13th October

For an informal discussion and more information please contact: Lyn Keates on 01992 588626.

How to Apply

Please apply online via the link provided.

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