Direct Payment Monitoring Officer
  • Employer: Medway Council
  • Reference: REC2117VR
  • Published: Fri 23/09/2022, 12:30 PM
  • Closing on: Fri 07/10/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Range 3 - £20,855 - £26,874 per annum
  • DBS Check: Yes
  • Location: Hybrid - Works from home or Gun Wharf office, Kent

Vacancy Location

More Information

More about this employer

Direct Payment Monitoring Officer

We are currently recruiting for a Direct Payments Monitoring Officer, the main function of the Direct Payment Monitoring Officer is to deliver a proactive, efficient and high quality Direct Payment management service for the Council.  This post is responsible for actively progressing and monitoring the audit function of our process. To complete annual audits of those who receive social care support via our Direct Payment scheme, including both health patients and social care service users.

You must be hard working, flexible in approach, an excellent communicator,    demonstrate team working skills and be able to work to strict deadlines.

You should be organised and methodical, being able to work autonomously and use your own initiative, together with an investigative approach. 

Excellent written and verbal communication skills and an aptitude for figure work are essential.  Previous audit and financial reconciliation experience is desirable. 

You will work alongside the Self Directed Support Officers and other departments and hold a caseload of complex and contentious issues arising from the audit process.  You will also work to identify and resolve cases of non-compliance with our audit requirements, contacting clients regarding monies owed, either in person, by telephone, letter or email. 

In return we offer you:

  • Generous annual leave entitlement
  • Generous local government pension scheme package
  • Access to wider training and development qualifications
  • Flexible working scheme
  • Travel plan discounts
  • Car Benefit Scheme from Tusker
  • Access to CAREFIRST advice & counselling service
  • Employee discount scheme for national and local retailers

Our organisation:

Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.

If you would like to have an informal discussion with the recruiting manager, please e-mail Michelle Costen on

Interviews are likely to be held virtually via Microsoft Teams.  Full details on how this will work will be sent to you if your application is successfully shortlisted.    

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction.

For further information please refer to the Medway information pack available as a download or to view online

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.

How to Apply

Please be advised that we only accept online applications submitted through JobsGoPublic ATS


If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.


All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.

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