Job Title: Information Coordinator
Starting Salary: £21,695 with the opportunity to progress to £24,920 per annum (pro rata for part-time)
Hours: 37 per week
Contract: Fixed Term Contract
Diversity: We are an inclusive employer and value a diverse workforce
The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) is a statutory service that provides free, impartial and confidential information, advice and support on matters relating to children and young people with special educational needs and disabilities (SEND). The service is offered to parents and carers, children and young people aged between 0 and 25 years old.
An exciting opportunity has arisen to join SENDIASS as an Information Coordinator. The role involves being the first point of contact for telephone helpline and email enquiries, providing information in relation to education, health and social care and to signpost onto relevant services and agencies. The post holder will also provide a range of support to families through the Education, Health and Care needs assessment process.
It is essential that the post holder has excellent IT and communication skills and can operate in a sensitive and confidential environment. The successful candidate will be empathetic and be able to build rapport with families, practitioners and colleagues. You will need to be highly organised, able to use your own initiative and adapt to a changing workload as well as working well under pressure. The team work flexibly to support the delivery of a high-quality service.
Relevant practical experience of working with families, knowledge of current SEND working practice and legislation would be a distinct advantage.
For further information regarding the role please contact Jane Swift email:
Closing date: 23rd October
Interview date: 1st / 2nd November
Please follow the 'Apply for Job' button at the bottom of the screen. As part of the application you will be prompted to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the Person Specification area of the attached Job Outline. If you do not supply a supporting statement, your application may be rejected.
Benefits of Working for HCC:
- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes
How to Apply: Please follow the 'Apply for Job' button at the bottom of the screen. As part of the application you will be required to upload your most recent CV ensuring gaps in employment have been addressed and includes your current, or most recent, employer. You are also asked to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the Person Specification area of the attached Job Outline. If you do not supply a supporting statement, your application will be rejected.
Safeguarding: Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check. For more information Click Here
Fixed Term and/or Secondment: This is a Fixed Term or Secondment vacancy. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the attached Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.
Driving Roles Only: As part of this role, you will be required to travel to other HCC Sites/Residences either using your own mode of transport or a company car. In light of this, the ability to drive and/or travel around the County is required for this role a DVLA check will be required on appointment.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Why Hertfordshire: Watch our ‘Why Hertfordshire’ video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.
Hertfordshire County Council has reviewed its pay structure and terms and conditions, as part of its commitment to continuing to be an employer of choice, in which we are currently in a period of transition. You an read more about this on our website.
CS Roles Only: We expect all Children Services employees to fulfil Hertfordshire's Professional Promise for how children, young people & young adults with special educational needs and / or disabilities and their families should be treated. It is our agreement to place families and children at the centre of what we do, and helps parents and carers to understand and be able to hold us to account for how we provide our services. For further information please visit: ‘Professional Promise’