This Vacancy has closed.
Case Officer (Corporate Services) Recovery - Housing Income
  • Employer: Folkestone & Hythe District Council
  • Reference: 123/22/218798
  • Published: Thu 10/11/2022, 11:54 AM
  • Closing on: Mon 05/12/2022, 9:00 AM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 37 hours per week
  • Salary: £23,744 - £31,663 (Grade D/E)
  • DBS Check: Yes
  • Location: Civic Centre, Castle Hill Avenue, Folkestone, Kent CT20 2QY, Kent

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Case Officer (Corporate Services) Recovery - Housing Income

We are currently seeking a self-motivated and proactive individual excited by the challenge of a role within our Case Management (Corporate Services) team. Working in a multi-skilled team focused on delivering core services, this is a fantastic opportunity to work at the heart of the council, providing excellent customer service to a whole range of stakeholders. 

The primary function of the post holder will be to assist with the recovery of debts including housing income, council tax, overpaid housing benefit, sundry debts and business rates (NNDR). The role will involve contacting customers, setting up and monitoring payment arrangements and taking recovery action where arrangements fail.  There will be an element of taking inbound calls but the predominant function will be general debt management work including outbound calling.  To support the specialist function in ensuring timely and correct information is gathered to support the court process which is fundamental in maximising financial funds for the authority.

You will need to have some experience of working in a customer focused administrative support role and the demonstrable ability to meet service performance targets, you will also need to be able to adapt to a constantly changing environment which can be influenced by economic stability as well as legislative changes. Specific experience in debt recovery would be advantageous, but if you’re a fast learner with excellent interpersonal, communication and negotiating skills and the ability to work effectively as part of a multi-disciplined team then we want to hear from you! 

Previous applicants need not apply.

The closing date is 9:00am on Monday 5th December 2022

Interviews are due to be held on Wednesday 14th December 2022.