The Rehousing Team in Housing Options is looking for a Rehousing Officer to help deliver a high-quality customer-focussed service to all Housing Register applicants, to ensure that residents’ housing needs are assessed efficiently and that properties are let promptly.
To be successful in this post you will be able to demonstrate your experience of delivering a service to high standards of customer care and the ability to deal sensitively with a wide range of customers, including those who are vulnerable.
You will have experience of communicating effectively with a broad range of stakeholders and working constructively with other Council teams and external organisations such as housing associations. You will also have experience of writing complex correspondence.
You should have a good understanding of how social housing is allocated, including knowledge of the relevant legislation.
You will be able to demonstrate a high level of IT skills, including accurate and detailed inputting of case details, as well as having experience of working with data bases and software applications to produce letters and reports.