This Vacancy has closed.
Digital Inclusion Lead
  • Employer: Camden Council
  • Reference: 1537
  • Published: Tue 15/11/2022, 15:40 PM
  • Closing on: Thu 15/12/2022, 15:40 PM
  • Working Pattern: Full Time
  • Hours: FULLTIME
  • Salary: £45,000 - £74,999
  • DBS Check: No
  • Location: London

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Digital Inclusion Lead

Job Summary:

Starting salary: £49,930
Job Level: Level 5, Zone 1

Work Location: 5 Pancras Square, London, N1C 4AG with remote working arrangements available
Hours per week: 36 hours per week
Contract Type: Permanent
Closing Date: Sunday 4^th December 2022 23:59
Interviews to be held: TBC

Alternative flexible working options available / open to discussion 

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

In keeping with Camden’s commitment to Conscious Inclusion, we are taking positive action to improve diversity at our senior levels. One of the measures we have committed to is making sure we don’t have any All-White shortlists for roles at Level 5 and above.

The recruitment to this role will form part of that pilot, to support our desire to increase the number of staff from underrepresented groups in senior roles within the council. Please see here for further information  OR contact the resourcing team at


About us

‘Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

Our ambition is to deliver a step-change in the way our council operates, becoming even more citizen-centred, insight-led and digitally inclusive

The scope of our ambition goes well beyond access to Council services, extending to ensure that all citizens get access to the same economic opportunities regardless of their access to technology, ability or status.

We’re looking for an experienced Digital Inclusion Lead will lead the borough’s response to digital exclusion as part of a broader commitment to tackle systemic inequalities in our community.


The Role

Our policy at Camden Council is to ensure that all our services are made available to all of our citizens, regardless of their personal circumstances. This includes those with disabilities, those suffering economic hardship, or those with limited digital literacy. We are actively seeking opportunities to lower the barriers to participation for those who wish to get involved and increase the appeal for those who presently do not wish to take advantage of the significant benefits associated with internet access.

Reporting to the Chief Data & Information Officer (CDIO), the Digital Inclusion Lead will lead our approach to Digital Inclusion across the council. They will be leading and delivering our council-wide digital inclusion programme on behalf of the Chief Digital and Information Officer – addressing the digital exclusion of Camden’s residents spanning all the council directorates. Working with digital, data and policy design colleagues to develop a clear and highly measurable plan to deliver on Camden’s ambitions.

You will also be leading and facilitating the co-design of specific new Digital Inclusion initiatives – working alongside Digital Inclusion Associate to project manage projects into delivery. As well as helping to build a network of Digital Ambassadors and Champions, defining the roles and enabling training for council staff so they can provide digital assistance to residents and / or signpost them to digital skills training.

You will also have the fantastic opportunity to develop action plans with our VCS (Voluntary and Community Sector) partners and community organisations to better understand challenges and improve their digital capabilities.


About You

You are passionate about making a real difference to residents, you will bring with you genuine expertise and enthusiasm for digital inclusion. This will be supported by at least 2 years experience in leading community-based digital inclusion initiatives for a public or private sector organisation.

You will have experience in leading and delivering large change programmes, including agile / design thinking methodologies. Well-versed at translating strategic objectives into operational plans and experience in working directly with vulnerable or excluded groups to understand their lived experiences and aspirations

You will have a good understanding of equalities, diversity and inclusion trends, barriers and strategic responses. Specifically, we are looking for someone with a deep understanding of the structural and human barriers to digital inclusion and how they are effectively addressed and a strong understanding of assistive technology market, high-speed broadband rollout, and digital skills product and service sector

You will be able to demonstrable experience of establishing and building relationships within a complex policy and service environment with senior managers / councillors, and a wide range of other bodies, such as partner organisations, communities, public age