Due to our expanding service we have multiple exciting opportunities to join BCP’s Lifeline Control Centre in the role of Telecare & Out of Hours Operator. Lifeline provides a wide range of services across BCP and wider areas 24/7/365.
The 24hr Control Centre is a multi-functional environment providing various services including alarm calls handling for the telecare service and general calls handling for all council services out of hours.
Operators also provide a mobile response service to some of our telecare clients, involving staff going out to client’s homes to assist when there is an emergency. This service includes ‘assisted lifting’ for non-injured fallers using specialised equipment.
Applicants should be able to work under pressure, have excellent communication skills and a focus on customer care. You will need to have a flexible approach to working patterns and will be required to work a variety of shifts covering the 24/7 service.
The work is challenging with lots of variety, no day is the same. If you like to get to the end of your working day knowing you have made a difference, then this could be the job you are looking for and we would love to hear from you.
For an informal discussion about the post please contact Simon Stevenson on 01202 093464
This authority is committed to safeguarding and promoting the welfare of vulnerable adults, children & young people and expects all staff and volunteers to share the same commitment.
Applicants to this post will need a full valid UK Driving Licence and will be required to complete a Disclosure & Barring Service Check.