Salary range: £42,795 - £49,890 p.a
Contract: Permanent
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time

We are a Shared Technology Services, supporting the local councils in Brent, Lewisham and Southwark, as well as the Local Government Association, Lewisham Homes and the Department for Housing and Pensions. We are located at the Brent Council’s Civic Centre, Wembley, with onsite client teams at Laurence House in Catford and Tooley Street, near London Bridge, Southwark

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

This role is for the End User Computing / Clients Team. For further information on specialisation, please see the full job description.

Shared Technology Services are looking for IT Support Consultants to support and maintain the existing ICT infrastructure, covering all four areas of client support, datacentre, data network and messaging & collaboration support, but with additional specialisation in one of the areas.

With a customer-focused attitude, the IT Support Consultants will take ownership of calls and resolve these within their SLAs. They will work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project related work, and provide cover for colleagues in other teams as and when required.

The successful candidates will design and implement solutions to technical issues, meticulously documenting these to aid colleagues with similar tickets to resolve. The IT Support Consultants will need to provide out-of-hours cover occasionally. This post is what is traditionally known as a 3rd Line post.

The ideal candidate will show commitment to resolving technical issues, flexible in their approach and have an ability to see the bigger picture by prioritising efficiently. This role brings a varied range of challenges so the IT Support Consultants will be willing to learn continuously.

The successful candidate will have good interpersonal and communication skills in discussing resolutions with users and their team. They should be willing to go the extra mile to take responsibility in ensuring a high level of service for our partners and other organisations we support.

Experience with the following technologies/frameworks is highly desirable:

· End User Computing Projects

· ITIL

· Intune

· Active Directory

· SCCM Packaging Expert

· Windows Upgrades across large Enterprise organisations

 

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

 

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

 

Brent has a positive approach to flexible working.

 

As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@brent.gov.uk