- Employer: Brent Council
- Reference: 910
- Published: Thu 23/03/2023, 10:39 AM
- Closing on: Sun 09/04/2023, 23:30 PM
- Working Pattern: Full Time
- Hours: 36 hours per week
- Salary: Salary range: £42,795 - £49,890 p.a
- DBS Check: No
- Location: Brent Civic Centre, Engineers Way, Wembley, Middlesex HA9 0FJ, Brent
More InformationMore about this employer
IT Support Consultant (Client)
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
We are a Shared Technology Services, supporting the local councils in Brent, Lewisham and Southwark, as well as the Local Government Association, Lewisham Homes and the Department for Housing and Pensions. We are located at the Brent Council’s Civic Centre, Wembley, with onsite client teams at Laurence House in Catford and Tooley Street, near London Bridge, Southwark
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
This role is for the End User Computing / Clients Team. For further information on specialisation, please see the full job description.
Shared Technology Services are looking for IT Support Consultants to support and maintain the existing ICT infrastructure, covering all four areas of client support, datacentre, data network and messaging & collaboration support, but with additional specialisation in one of the areas.
With a customer-focused attitude, the IT Support Consultants will take ownership of calls and resolve these within their SLAs. They will work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project related work, and provide cover for colleagues in other teams as and when required.
The successful candidates will design and implement solutions to technical issues, meticulously documenting these to aid colleagues with similar tickets to resolve. The IT Support Consultants will need to provide out-of-hours cover occasionally. This post is what is traditionally known as a 3rd Line post.
The ideal candidate will show commitment to resolving technical issues, flexible in their approach and have an ability to see the bigger picture by prioritising efficiently. This role brings a varied range of challenges so the IT Support Consultants will be willing to learn continuously.
The successful candidate will have good interpersonal and communication skills in discussing resolutions with users and their team. They should be willing to go the extra mile to take responsibility in ensuring a high level of service for our partners and other organisations we support.
Experience with the following technologies/frameworks is highly desirable:
· End User Computing Projects
· Active Directory
· SCCM Packaging Expert
· Windows Upgrades across large Enterprise organisations