If you have an understanding of IT Service Delivery, are a great communicator and can build effective relationships across our organisation, this could the opportunity for you. 

The role

You will be providing professional advice and guidance to Service Areas on all aspects of ICT Service Delivery, ensuring effective communications and ensuring there is an IT Services presence on all Change Projects and Programmes.

You will identify opportunities to improve the way IT Services support the business, whether these be with improvements to technology or methodology.  Conversely, you will work with the Council’s leadership to understand their strategy and needs and identify opportunities to use technology to improve service delivery and meet the Council’s aspirations.

In addition, you will act as an escalation point for any issues identified with the delivery of service-to-Service Areas and ensure that any improvements required by IT Services are identified and delivered in a timely manner.

You will support the Responsible Officers in the event of a Disaster Recovery or Major Incident situation and deputise for the Head Service Delivery & User Engagement, where necessary.

What we're looking for

You will need to have an understanding of all aspects of IT Service Delivery, as well as a detailed understanding of the services delivered across the wide range of Director Areas within the Council and of its working relationships with partner organisations.

You'll have experience of customer account management and negotiation, with demonstrable stakeholder management skills. We need someone who is an effective communicator, who can build relationships within Lincolnshire County Council and with Partners and Suppliers.

We welcome applications from colleagues that have the drive and enthusiasm to change the way we do things, alongside a pragmatic approach to managing stakeholders and handling matters when things go wrong.

What we can offer

We are offering a competitive salary of  £38,296 - £42,503 along with a pension, a comprehensive benefits package including excellent discount schemes, cycle to work, civil service sports council membership and many areas for professional support and development.

As an organisation we have embraced hybrid working. For this particular role the successful candidate will be required to be in the office 50% of the time.

Further details can be found in our rewards and benefits brochure

Next steps

To find out more about this exciting opportunity, contact Allison Kapethanasis (allison.kapethanasis@lincolnshire.gov.uk).

If you share our values and are ready to be part of our exciting journey please select the apply button.

To be successful in being shortlisted for interview, please submit an application which fully demonstrates how you meet the essential criteria as laid out in the Person Specification, this should be demonstrated in the ‘Further Information’ section of your application. Your application should fully evidence your education and training, along with your previous employment history. 

Closing Date: Monday 27th March 2023

Interviews: Wednesday 12th April 2023