We are looking for a Place Officer to join Waltham Forest's new and exciting Place Team in the Housing Services department.

The successful candidate will be responsible for building strong relationships with our residents and partners delivering a full range of support to ensure our estates are clean and safe for our residents, as well as identifying opportunities to improve estates and the provision of services.

The role of a Place Officer is a crucial for customer satisfaction – by looking after our estates and communal areas, we can create communities that people are proud to live in. The role is a blend of managing the day job and supporting Tenancy Officers as well as the Tenancy and Place Managers to provide the highest quality service for our tenants.

The Place Officer is part of a team of highly trained professionals to provide an effective and customer focused estate safety and improvement service. They support and assist residents to comply with the terms of their tenancy and lease agreement, building strong customer relations to increase satisfaction with their home and local environment. They will also aid in the development of customers being active members of their community.

This is achieved by delivering high levels of customer satisfaction to council tenants and leaseholders for the managed services, building safe communities with proactive and consistent service delivery.

The successful candidate will be responsible for building strong relationships with our residents and partners delivering a full range of support to ensure our estates are clean and safe for our residents, as well as identifying opportunities to improve estates and the provision of services. Daily tasks include, but not limited to -

- Block/Estate inspections.

- Creating Action Plans for each block and actioning and updating each action plan regularly.

- Completing Fire Risk Assessment actions.

- Identifying opportunities to improve our estates and completing submissions for the improvements and presenting it to a panel.

- Garage inspections.

For the full list, please check the Job Description.