We are investing in an improved Library Service to provide better opportunities for our residents.

We are always looking for better ways of doing things. How can we make the most of our resources? Create exciting spaces that our residents want to spend time in? These are just some of the things you could be looking at when you join us. You’re going to have a big impact on what we do so you’ll be trusted to take ownership of your work. There’ll always be room for your ideas here and having the opportunities to learn, develop and progress.

Put simply, a career with us means having everything you need to build on your skills. To build better relationships. To build even better communities.

Because we’re Bracknell Forest.

What it’s like working in our team…

This is an exciting time to join Bracknell Forest Libraries as we are rolling out Open+ technology to extend opening hours, rather like 24-hour gyms, in all 9 Libraries in the Borough. As a senior member of the team in Bracknell Library, you will be supervising both frontline staff and volunteers. You should enjoy working with a broad range of clientele of all ages and have strong IT skills. You will be assigning Home Library Service clients to volunteers, making sure that they receive regular visits and deliveries of books and audio-visual materials to suit their interests. You will also be assisting with stock management, and the goods receiving of new stock in Bracknell Library.

With excellent customer care and communication skills, you will be a strong team player, who is able to prioritise your workload. A full driving licence is essential, as you may be required to drive the library van from time to time and you must be able to move large crates of stock.

You will work an average of 37 hours per week, working one Saturday out of three, for which you will receive enhanced pay. You also have 1 hour for lunch daily.

The hours of work for this post will be:

Weeks 1 & 2

Monday           9am to 5pm

Tuesday          9am to 7pm

Wednesday     9am to 5pm

Thursday         9am to 5pm

Friday              9am to 5pm

Saturday          Off

Week 3

Monday           9am to 5pm

Tuesday          9am to 7pm

Wednesday     Off

Thursday         9am to 6pm

Friday              9am to 5pm

Saturday          9am to 4pm   

You will be supported to carry out the following duties, responsibilities and training…                                                       

• To provide a high quality service to the public, answering information enquiries in person, by telephone, and digitally, and to support customers in the use of ICT facilities.
• Supervising frontline staff and volunteers, assisting with their training and allocating tasks.
• In the absence of the Home Library Service Supervisor, to drive the delivery vehicle to residential homes, day centres, housebound individuals, and to other Bracknell Forest locations as required, according to a fixed schedule.
• Assisting with the organisation and running of activities and events for all age groups to generate library income, including the sale of goods and services as required.
• To provide support to the Stock Management Officer with the goods receipting of new stock and amending cataloguing records as required.

The benefits you will experience are…

• Regular opportunities for development with internal and external training courses.
• An inclusive and social working environment.
• Internal sports and social club opportunities.
• Discounted leisure centre and gym membership.
• Supermarket discount.
• An interest free loan for a rail season ticket.

What we’re looking for…

A confident and enthusiastic person who can demonstrate considerable experience of working at a similar level in a frontline customer service role. You will be a strong team leader who enjoys engaging with customers of all ages and you will need to be able to think creatively about how to attract new customers and to maximise income generation.

You will also show determination and resilience to achieve results.

Interview date

Interviews will be held on 14^th July 2023.

Want to ask us a question?

For an informal discussion or to ask any questions about this role please contact:

Micheline Katts

Central Services Manager

Tel:  01344 352403

As part of the Council’s ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified.

We can only accept applications from candidates currently residing in the UK.

Any candidates that are currently residing in the UK and wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria.

No agencies please.

Equal Opportunities

Bracknell Forest Council – Working for Equality. We welcome applications from all sections of the community.