This Vacancy has closed.

Traffic Systems Control Room Operator

  • Employer: Surrey County Council
  • Reference: orbis/TP/305610/35818
  • Published: Tue 12/09/2023, 3:52 AM
  • Closing on: Tue 03/10/2023, 3:52 AM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £31262 - £33321 per annum
  • DBS Check: No
  • Workplace: On-Site
  • Location: Leatherhead, Surrey

Vacancy Location

More Information

More about this employer

Traffic Systems Control Room Operator

The starting salary for this role is £31,262 per annum for working 36 hours per week.

Our Traffic Operations team is excited to be looking for a Traffic Systems Control Room Operator to work at our Network Management Information Centre (NMIC) in Leatherhead.

This role is perfect for someone who enjoys working as part of a team in a front-line service and who wants to make a real difference to the travelling public across Surrey.

You don't need to have any previous experience in traffic control and management as we are happy to explain our systems and train you. This role is open to hybrid working meaning you aren't necessarily required in the office five days a week. However, there will be a requirement to attend the office at least one day a week.

About us

The Highways and Transport service is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.

As a Traffic Systems Control Room Operator, you will be required to utilise NMIC's Intelligent Transport System (ITS) to respond to and mitigate both planned events and real time road network incidents to manage congestion and communicate such issues to the public and other stakeholders.

The team works with a range of partner organisations and leads on several statutory duties including network management and safety. It is your opportunity to make a significant contribution to this critically important area.

About the role

Reporting to the Senior Control Room and Events Officer, you will be part of a small team using a range of technology systems, monitoring traffic flow across the whole county. Using roadside variable message signs, you will advise motorists of congestion, planned road closures or roadworks on our road network. Also, you will work with our Traffic Signals colleagues to adjust signal phasing to help congestion from building at peak times or to mitigate the impact of events.

Working alongside partner organisations, you will look at proposals for planned events impacting the highway, considering traffic flows and road access routes together with whether there are any other events taking place in the close proximity which may create congestion.

To be considered for interview your application will clearly evidence the following:

  • First and foremost, we value the power of teamwork. In our high-profile service area, the ability to collaborate successfully with others is essential.
  • Experience of remaining calm and making measured decisions in challenging situations and in a logical manner.
  • Experience of accurate record keeping with good attention to detail.
  • Willing to work in accordance with defined processes and to work with others to implement changes.
  • Ideally, experience working within a control room environment and familiarity with traffic systems functions, but not essential (training provided).
  • Ideally, experience reviewing and developing event management plans, but not essential (training provided).

If you're ready to join our dynamic team and make a positive impact for residents and businesses, we want to hear from you!

For more information please find the full job description on the employer site and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional Information

The job advert closes at 23:59 on 1st October 2023.

Interviews are currently scheduled to take place in person between 6th October and 13th October 2023 at Unit 4, Mole Business Park, Randalls Road, Leatherhead KT22 7BA.


From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days' annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

  • The candidate has evidenced the minimum criteria for the role through their application
  • The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.