Role: Service Desk Analyst 

Team: Service Desk 

Job Family:  Providing CBG9 

Salary: £30,516 - £33,182 per annum pro rata 
Contract: Hybrid - Permanent

Hours: 37 hours per week 

Location: Working from home and any CBC offices, including Priory House, Shefford. You will be expected to attend a CBC office location on a monthly basis, and as needed to carry out your role 
Closing Date: 6/10/2023  
Interview Date: 18/10/2023  

About Us:

Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest growing areas in the country.  

As a council we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focussed on helping to improve their lives and making Central Bedfordshire a great place to live and work.  

We have set values and principles to represent the way we work and how we operate as an organisation. You can view a list of these in detail on our website. 

This is a great time to join us on our journey. 

More about the role: 

At Central Bedfordshire Council, everything we do is for the benefit of our residents. That’s why we’ve created an environment that encourages collaboration. It’s why our people have access to tailored learning and development, helping them achieve what matters. It’s why we’re always looking to make the best use of the resources available to us, while ensuring we improve and adapt for the future. We promise to keep Central Bedfordshire a great place to live and work, and we strive to make sure everyone at the Council never loses that focus. 

Our IT team is recruiting a skilled Service Desk Analyst responsible for supporting office-based and hybrid customers and partners.  The successful candidate will ensure that service desk operations are efficient, and committed to providing excellent customer service.    

The required Experience: 

• Educated to A Level or equivalent and hold ITIL Foundation level accreditation or relevant experience. 

• Ability to demonstrate previous 1st and 2nd line analyst/technical experience preferably gained within a Local Authority or large organisation. 

• Proficiency in System Centre Configuration Manager (SCCM), Group Policy, Active Directory and Microsoft Office up to 365 

• Knowledge of Microsoft Azure and SharePoint would also be beneficial 

To succeed in the role, you must have: 

• A history of exceeding targets and prioritising workload effectively  

• Excellent written and verbal communication 

• Great customer service 

• Ability to demonstrate a high level of troubleshooting, logic and reasoning skills, be proactive, and be willing to share expertise and support colleagues. 

What we can offer you: 

As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including: 

• A hybrid working arrangement giving you the option to work from home and access any CBC office location. We recognise and value the importance of supporting our employees to balance their home and work life and to be able to work in the most efficient way. 

• A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions 

• The opportunity to lease electric vehicles at competitive rates with our staff electric vehicle (EV) leasing scheme (subject to probation being completed) 

• A comprehensive IT package to support you to work safely and effectively 

• The ability to work abroad for up to a month a year 

• Generous family friendly policies and practices 

• A welcoming and inclusive environment that empowers differences 

• Friendly and supportive staff networks  

• Annual leave allowance 25 days + statutory holidays rising to 32 days with length of service. 

• Local Government Pension Scheme (LGPS). This is a valuable part of our rewards package for employees and includes Life Assurance. You can find out more on the Bedfordshire Pension Fund website. 

• An exceptional Employee Assistance Programme which helps support employees with workplace changes as well as other work, family and personal issues 

• A huge variety of courses and role-specific training and learning to help you succeed and develop 

• Access to discounts on top UK retailers and local retailers 

Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’. 

Sustainability matters to us. We aim to lead by example in tackling climate change. Read more about the action we’re taking on our website: Climate change – tackling it and our strategy 

Our aspiration is to be a truly flexible employer.  We welcome discussion on location, hours and working pattern as part of the application process. 

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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Service Desk Technical Analyst Recruitment Pack. 

For an informal discussion about this position, please contact: Linda May Smith at Linda.MaySmith@centralbedfordshire.gov.uk or call 0300 300 5993. 

For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at recruitment@centralbedfordshire.gov.uk  

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Central Bedfordshire Council is an equal opportunities employer. We are committed to improving the diversity of our workforce to better reflect the communities we serve.  Therefore, we welcome applications from everyone. In addition, we are a  Disability Confident employer, we are working to become a Disability Confident leader in our community. 

To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. 

If you require assistance to apply for our roles, help with writing your CV, interview techniques or careers advice please contact our team of careers advisors at ncs@centralbedfordshire.gov.uk Our service is confidential, impartial and free for all.