This Vacancy has closed.

Unit 4 Agresso Service Delivery Support Agent

  • Employer: Surrey County Council
  • Reference: orbis/TP/87000/35884
  • Published: Fri 22/09/2023, 10:41 AM
  • Closing on: Fri 13/10/2023, 10:41 AM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: Up to £43923 per annum
  • DBS Check: No
  • Workplace: On-Site
  • Location: Reigate

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More about this employer

Unit 4 Agresso Service Delivery Support Agent

The starting salary is £43,923 per annum, based on working 36-hours per week. This is a fixed term/secondment opportunity for 18-months.

The role's base location is Surrey County Council's offices at Woodhatch Place, Reigate. However, we support remote working meaning you aren't required in the office 5 days a week.

Surrey County Council has recently implemented Unit 4 as a modern, intuitive and flexible Software-as-a-Service Enterprise Resource Planning system. A significant programme of work has been completed to deliver the full implementation, including the configuration of the system, data migration and implementing required integrations with other Council systems.

Unit 4 is supported by our in-house IT and Digital team. The team operate ITIL v4 processes and are structured into:

  • Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management)
  • Service Improvement (change requests, release management and business relationship management)

We're now recruiting for a Support Agent on an 18-month fixed-term contract to join the Service Delivery team, although you may be required to flex between both teams according to customer demand. During the initial 12+ months of implementation, a higher volume of tickets are expected, and the team will also be building their competence in supporting a new system.

To support the team with additional capacity and to provide Unit 4 knowledge transfer, Surrey County Council welcome applications from people with:

  • ITIL4 experience of Service Desk, Service Request Management, Incident Management and Problem Management.
  • System admin experience of Unit4/Agresso and Proactis.
  • Proficient knowledge and experience in one or many of the HR/Payroll/Finance/Procurement modules and processes.
  • Evidenced experience in process and system improvements.
  • Willing to provide Unit4 knowledge transfer to the in-house team.
  • Unit 4 Security concepts/roles and authorisations.

Reporting to the Service Delivery Team Leader you will join the wider IT and Digital Service and work as part of a dynamic team with the autonomy to succeed in a lively, friendly environment.

The job advert closes at 23:59 on 11/10/2023 with interviews to follow.

We look forward to receiving your application, please click on the apply online button below to submit.


From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit the advert on the employer site.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

  • The candidate has evidenced the minimum criteria for the role through their application
  • The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.