Title: HELPLINE & INFORMATION SYSTEMS ADMINISTRATOR
Part-time: 15 hours per week (Wednesday & Thursday 9am to 5pm)
Salary: FTE £18,541 Pro rata £7,416 per annum
Annual Leave: 25 Days pro rata
Berkshire Women’s Aid is a registered charity and company limited by guarantee, based in Reading, which provides support to victims of domestic abuse across Reading, Wokingham and Bracknell.
Berkshire Women’s Aid are looking to recruit a new member to its dedicated Helpdesk team; the successful candidate will be the first point of contact for anyone contacting BWA.
The role is for 15 hours per week on a Wednesday & Thursday from 9am to 5pm.
This role entails taking calls from both clients and professionals. The Helpdesk team assess and sign post callers to an appropriate service either internally or externally and record this information of BWA’s computer system.
The successful candidate will have a warm, polite telephone manner, be methodical, calm and empathetic and able to use Microsoft Office.
An enhanced DBS check will be required for the successful candidate for this role.
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
BWA is an equal opportunities employer.